Shipping policy
Estimated Delivery Time
All orders will be processed within 2-3 business days after you receive your order confirmation email (excluding weekends and public holidays).
Once your order has been shipped, delivery usually takes 15-20 business days for oxygen concentrator products and accessories.
Please note that delivery times may be affected by unexpected circumstances, such as high order volumes, courier delays, weather conditions, or other factors beyond our control.
In rare cases, if you have not received your order after 25 business days, please contact us at support@au.varoninc.com. Our customer service team will assist you and follow up on your order status as soon as possible.
Shipping Fees
For orders within Australia, enjoy free shipping on orders over AUD $159. Orders below this amount will be charged a AUD $69 shipping fee.
We ship all orders using Delivered Duty Paid (DDP) service, which means all applicable customs duties and taxes are already included in the final purchase price.
If you are unexpectedly contacted by customs or the courier company requesting additional payment during the import process, please contact our customer service team for assistance.
For shipping to other countries or regions, please contact us at:
Before placing your order, please confirm with us whether we can deliver to your address.
Shipping Locations
We currently ship to addresses within Australia only.
We are unable to deliver to PO Boxes, BFPO addresses, or APO addresses. Please provide a valid residential or business delivery address when placing your order.
Please carefully check your shipping address before completing your purchase. If you need to make changes to your delivery address after placing an order, please contact our customer service team at support@au.varoninc.com within 48 hours of payment. We will do our best to assist you.
Shipping Methods
We use reliable carriers including UPS, DHL, and Australia Post to deliver your orders.
All shipments are insured during transportation until they are successfully delivered to you.
If a delivery attempt is unsuccessful, the courier may return the package to the shipping facility and arrange another delivery attempt on the next business day (excluding weekends and public holidays).
If you are not available at the time of delivery, you may request that the courier leave your package at a nearby pickup location where available. The courier will provide instructions or a notification card with relevant pickup details.
Please note that if you make special delivery arrangements with the courier, such as requesting the package to be left unattended at your door, the shipment may no longer be covered by insurance. We are not responsible for any loss or theft that occurs after such arrangements are made.
How Can I Track My Order?
Once your order has been shipped, we will send you an email containing your tracking information so you can monitor your delivery status.
Please note that tracking information may take up to 48 hours to become active after shipment.
If you do not receive your tracking details for any reason, please contact us at:
Our customer service team will provide you with an update on your order progress.
You can also click here to check your shipping information.
What Should I Do If My Package Arrives Damaged?
If you notice any damage to your package when it arrives, please:
- Take photos of the damaged package and the product condition.
- Contact us as soon as possible at support@au.varoninc.com.
- Provide your order number and relevant photos.
- If possible, refuse delivery of the damaged package.
Our customer service team will review your case and provide an appropriate solution based on your situation.
VARON Australia Customer Support
Email: support@au.varoninc.com