Frequently Asked Questions – VARON Australia

Standard shipping takes15–20 business days. Orders placed before 2 PM EST (US Eastern Time) are dispatched the same day. For Australian orders, please account for potential customs clearance delays.

Yes –free standard shippingis automatically applied to all orders over$159 AUD. No promo code is needed. The discount will appear at checkout.

Orders can be modified or cancelled within1 hourof purchase. After this window, we are unable to make changes as orders are processed quickly to ensure fast dispatch. If you need assistance, contact us immediately – we will do our best to accommodate your request.

We currently ship toCanada, the United States, the United Kingdom, and Australia. Shipping rates and delivery times vary by destination and are calculated at checkout. For Australian customers, all orders are dispatched from our local fulfilment partners where possible.

Once your order is dispatched, you will receive atracking numbervia email. You can use this number to monitor your shipment through our carrier's portal. Please allow 24–48 hours for tracking information to update after dispatch.

If your package does not arrive within the estimated delivery window, please contact our support team with your order number. We will initiate a trace with the carrier and, if confirmed lost, arrange for a replacement or full refund at no additional cost.

For Australian orders,GST is includedat checkout where applicable. For international orders to the US, UK, or Canada, duties and taxes may be applied by customs authorities in the destination country – these are the responsibility of the recipient. Please check with your local customs office for estimated charges.

We accept returns within 30 days of delivery. Returned items must meet the following conditions:

• Unworn, unwashed, and unused
• In original condition with all tags attached
• In the original packaging (if applicable for medical devices)

Please note:

• For hygiene reasons, consumables (cannulas, filters, masks) cannot be returned once opened unless faulty.
• A restocking/handling fee will be applied to all returns. The exact fee amount will be communicated to you when your return request is approved.

To initiate a return or exchange, please contact our customer support team via:

• Email: Send your request to support-au@varoninc.com with your order number and reason for return.
• Live Chat: Click the chat icon on our website during business hours (9 AM – 6 PM AEST) to speak with an agent.

Our team will review your request and provide you with a prepaid return label via email within 24 hours of approval. For Australian returns, the label is pre-paid – simply affix it to your package and drop it off at the designated carrier location.

Please have the following information ready when you contact us:

• Order number
• Product(s) you wish to return or exchange
• Reason for return (e.g., change of mind, defective item, wrong size)
• Photos or videos (if the item is damaged or faulty)

Yes. You can request an exchange by contacting us via email or live chat, and specify the replacement item you would like instead. Please note thatreturn shipping and handling fees for exchanges are at your own expense.

Refunds are processed within5 business daysof receiving your returned item. Once the refund is issued, you will receive a confirmation email. Please allow 3–5 additional business days for the funds to appear in your account, depending on your bank or payment provider.

We apologise for the inconvenience. Contact us immediately via live chat or email with:

• Your order number
• Photos or videos showing the defect or damage

We will arrange for a replacement or repair under warranty at no cost to you. Return shipping for defective items is covered by VARON.

• For exchanges or change-of-mind returns: Return shipping and handling fees are at your own expense.
• For defective/damaged items: VARON covers all return shipping costs.

VARON POCs draw in ambient air, filter it, and separate oxygen using advanced sieve bed technology. The device delivers concentrated oxygen (93% ±3%) through pulse or continuous flow modes. Battery-powered models operate independently from wall outlets for hours.

• Pulse Flow: Oxygen is released only when you inhale. More efficient, extends battery life. Ideal for active users and daytime use.
• Continuous Flow: Constant oxygen output regardless of breathing. Recommended for high-flow needs, nocturnal use, or as prescribed.

Decision Guide: For sleep therapy or higher liter flow (e.g., >3L/min), a continuous-flow home unit is preferred. Consult your physician for a definitive recommendation.

All VARON medical-grade concentrators deliver93% ± 3%oxygen concentration at nominal flow settings. This is verified through internal sensors and quality control, meeting international medical device standards.

Noise levels vary by model, but all are designed for quiet operation:

• VL-02: <45 dB
• VP-01: <58 dB
• VP-8G: ≤40 dB (whisper-quiet)
  For reference, normal conversation is around 60 dB.

Some VARON models include a built-in nebuliser that converts liquid medication into fine mist particles for direct inhalation into the respiratory tract. This method is effective with minimal side effects and is commonly used for asthma or COPD treatments.

• NO smoking or open flames within 2 metres of the unit.
• Keep vents unobstructed – place at least 10cm away from walls/curtains.
• Use only approved accessories (tubing, adapters, batteries).
• Monitor pulse oximetry if using for chronic conditions.
• Do not operate in damp environments (e.g., bathrooms, rain).

CodeIssueActionF0001Low batteryConnect to power immediatelyF0002No breath detectedCheck cannula; take deeper breathsF0011OverheatingMove to cool area; clean air intakeF0012Oxygen sensor faultRestart device; contact support if persists

Other codes (F0003–F0008, F0013, F0100) may appear – refer to the user manual or contact our technical team for diagnosis.

1. Check power – plug in if on battery.
2. Clean the filter – clogged filters are the #1 cause.
3. Inspect all connections – tubing, power cord, cannula.
4. Restart – power off, wait 5 minutes, restart.
5. If still beeping, contact support with the error code.

ComponentFrequencyActionIntake filterWeeklyWash with mild soap & air-dryExternal caseWeeklyWipe with damp clothCannula/maskEvery 2–4 weeksReplace or cleanOxygen tubingCheck monthlyReplace if cracked/bentProfessional serviceAnnually (or 6–9 months for heavy use)Full inspection & calibration

Remove the foam filter, rinse under lukewarm running water, gently squeeze out excess water, andallow to air-dry completely(24 hours) before reinstalling. Never use heat or oil-based cleaners – they damage the material.

• Frequent unexplained alarms
• Unusual grinding or rattling noises
• Visible damage to casing or display
• Oxygen output feels weak despite clean filter
• Error codes that persist after restart

For in-warranty units, always contact VARON support first – do not attempt DIY repairs.

No.VARON Australia sells portable concentrators without requiring a prescription. However, westrongly adviseconsulting a healthcare professional before use if you have a diagnosed respiratory or cardiovascular condition to ensure correct flow settings.

Yes. Our units operate in 5°C to 40°C ambient conditions. Additional seasonal tips:

• Summer (hot/dry): Avoid direct sunlight; clean vents weekly.
• Winter (cold/damp): Charge batteries indoors (cold reduces capacity); wipe condensation.
• Spring (high pollen): Replace filters every 2 weeks.
• Autumn (humid): Store in dry area; run a dehumidifier if room is very damp.

Important:VARON portable modelsare not FAA-approvedfor in-flight use. While you can bring the unit as carry-on luggage (subject to airline policies), youcannot use itduring the flight. Contact your airline at least 72 hours before departure to confirm their specific rules and required documentation (medical certificate, battery declaration).

Yes. All models support100–240V AC (wall)and12–16.8V DC (car)power. Use only the official VARON car adapter to avoid damage. Battery charging is also supported via the DC port while driving.

VARON Australia provides aOne-Year Standard Warrantyon all new units, covering manufacturing defects in materials and workmanship. Battery packs have a separate 6-month warranty. Consumables (filters, cannulas) are not covered.

• Email: Send your inquiry to support-au@varoninc.com – we respond within 4 business hours.
• Live Chat: Available on our website during business hours (9 AM – 6 PM AEST).
• Phone: Contact details are available on our website.